Kaitlyn Maxwell

• Led sales team and delivered exceptional customer service in a fast-paced retail environment, consistently meeting and exceeding sales targets through effective upselling and product recommendations

• Assisted customers in identifying the right automotive parts and accessories, providing personalized solutions and product knowledge

• Handled cash transactions, inventory management, and daily store operations while maintaining high levels of customer satisfaction

• Trained and mentored new team members on sales techniques, customer service standards, and store procedures

• Resolved customer concerns and complaints professionally, resulting in repeat business and positive feedback

• Managed recruitment, onboarding, and employee relations in a customer-service-oriented retail/gas station environment

• Handled employee scheduling, payroll support, and conflict resolution

• Supported store operations and maintained strong team performance to ensure excellent customer experiences

• Delivered personalized service to pet owners while ensuring the safety and comfort of animals during grooming sessions

• Built trust with customers through clear communication and attentive care recommendations

• Managed scheduling and customer follow-ups in a busy salon environment

• Provide friendly and efficient customer service, while driving sales through product recommendations

• Process transactions accurately and assist with returns, exchanges, and fitting room support

• Maintain store presentation and assist with inventory tasks in a high-volume retail setting