Rudolph Nugin
South Holland,IL
Summary
Customer Service /Sales Support where my 40 years of progressive experience in Customer Service/Sales and Project Office support can add value to a customer-centric team.
Overview
42
42
years of professional experience
Work History
Customer Service Sales Manager
Fire King, Inc.
09.2005 - 04.2019
- Managed daily workflow of telephone inquiries operations.
Customer Service Supervisor
Aon Warranty
Chicago, IL
01.1999 - 01.2005
- Dealt with customer service concerns and complaints, by phone from citizens that had questions regarding Home disposition.
Store Manager
Fredder’s Corp.
Chicago, IL
01.1989 - 01.1999
- Customer Service/Sales responsibilities to customers and Company
- Manage the entire store on sales, training, and professionalism.
Sales Agent
New York Life Insurance
Chicago, IL
01.1983 - 01.1989
- Customer Service /Sales responsibilities to customers and Company
- Reviewed an average of 57 cases per month, involving higher volume of litigation with greater complexity in problem resolution than in role in previous Company.
Supervisor
Tartan Paper Company
Chicago, IL
01.1977 - 01.1983
- To keep inventory corrected and maintain call logs as needed.
Education
Psychology/Human Services -
New York Life Insurance
01.1985
Business Studies -
Loop Junior City College
01.1973
Skills
- Customer Service
- Sales
- Administrative Support
- Communication Skills
- De-escalation Handling
- Organization
- Efficiency
- Multi-tasking
- Supervision
- Parking Calls
- Enforcement
- Industry Operations
Employment Objective
Customer Service /Sales Support where my 40 years of progressive experience in Customer Service/Sales and Project Office support can add value to a customer-centric team.
Other Information
I am well known as a hard worker that gets along with everyone. I am dedicated, enthusiastic, a team player and pride myself on maintaining an excellent attendance record.
Timeline
Customer Service Sales Manager
Fire King, Inc.
09.2005 - 04.2019
Customer Service Supervisor
Aon Warranty
01.1999 - 01.2005
Store Manager
Fredder’s Corp.
01.1989 - 01.1999
Sales Agent
New York Life Insurance
01.1983 - 01.1989
Supervisor
Tartan Paper Company
01.1977 - 01.1983
Psychology/Human Services -
New York Life Insurance
Business Studies -
Loop Junior City College
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