KAITLYN MCKENNA
Communication-focused candidate bringing PR training, visual content creation, and front-of-house leadership to media relations roles. Adds value through relationship management, staff mentoring, issue resolution, and professional discretion, with a track record of keeping service and messaging aligned in demanding environments.
Education
B.A. - Public Relations
High School Diploma
Work History
- Orchestrated real-time communication between service teams during high-stakes events, adapting priorities to ensure seamless guest experiences.
- Forged strong business relationships through personalised service and tactful communication, enhancing client engagement and fostering loyalty.
- Earned the trust of high-profile members, including professional athletes, by upholding strict confidentiality and protecting brand reputation in sensitive, fast-paced settings.
- Maintained confidentiality and exercised professional discretion, ensuring high member-service standards and trust in sensitive environments.
- Provided prompt, attentive service, processed POS transactions, and balanced the cash drawer accurately at the end of each shift.
- Maintained a clean, organised bar and consistently met health and safety standards.
- Collaborated with kitchen staff to develop food-pairing recommendations and crafted visually appealing cocktails that enhanced guest satisfaction.
- Transformed guest concerns into positive experiences through empathy and quick problem-solving, strengthening customer loyalty and enhancing reputation.
- Built vendor partnerships and negotiated contracts that fostered collaboration and improved service offerings.
- Used interpersonal skills to defuse hostile and emotionally charged situations.
- Advanced from server to bartender to informal manager in four years by consistently delivering reliable performance and operational excellence in fast-paced, high-volume settings.
- Recognized for reliability and leadership by stepping up to lead during staffing shortages and critical shifts.
- Supported front-of-house operations by running shifts, managing bar closings, and coordinating with management.
- Mentored new bartenders and managers in service standards, operations, and brand messaging, developing knowledge-sharing skills that translate to media training and internal communications.
- Provided hands-on support in high-volume environments, including pantry operations and resolving guest service issues.
- Welcomed guests, delivering personalised engagement and clear messaging in bustling farm-to-table environment, enhancing communication and brand awareness.
- Supported front-of-house operations by running food and resetting tables, ensuring smooth service and guest satisfaction.
- Provided attentive guest service while staying calm and efficient during busy periods.
- Entered accurate food and beverage orders using thepoint-of-sale system.
- Supported coworkers and handled front-of-house duties to keep operations running smoothly.
Skills
Certification
- Texas Food Handler
- Texas Alcoholic Beverage Commission
Affiliations
- Coppell Humane Society
Languages
Timeline
AWARDS
Personal Information
PROJECTS
Was a member of the FMHS Marching Band as a Flute player and Sound Tech from August 2015 until I graduated in 2019. During my time here, I helped bring live events to life in high-pressure, competitive settings, communicating and coordinating seamlessly at both regional and national stages. Managed scheduling, logistics, and on-the-fly problem-solving during live shows, building transferable event management skills ideal for fast-paced motorsport and media environments. I worked with a 430-member ensemble, demonstrating adaptability and precise execution during nationally televised performances, built clear group communication and rapid-response skills, mirroring the demands of real-time motorsport or media event coordination. Was chosen to perform at the 2019 Rose Bowl Parade by the Rose Bowl President in 2017 which was nationally televised to a live audience of over 700,000 people, and placed 5th at the 2017 BOA Grand Nationals, both requiring extensive preparation, media coordination, and flawless live execution.