Santana Diaz
North Riverside,IL
Summary
Passionate student committed to learning, developing skills in mass communications and multimedia. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hardworking student looking to seek and maintain an internship or entry-level position that offers professional challenges utilizing interpersonal skills, Excellent writing and editing skills, and creative problem-solving.
Overview
5
5
years of professional experience
Work History
Bartender
Buffalo Wild Wings
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Waiter
Buffalo Wild Wings
08.2019 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Reduced order errors by accurately recording guest preferences and communicating them clearly to the kitchen staff.
- Assisted in inventory management, contributing to cost control measures and accurate stock levels for smooth restaurant operations.
- Mentored new hires on restaurant policies, menu items, and best practices in customer service to enhance overall performance of the team.
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associates - Mass Communications Multimedia
Triton College
River Grove, IL05.2025
Skills
- Strong multitasking
- Google tools
- Microsoft tools
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer-focused
- Interpersonal and written communication
- Multimedia storytelling
- Microsoft Office proficiency
- Internal Communications
- Media Relations
- Public Speaking
- Strategy Development
- Creative Strategies
- Editing and proofreading
- Speechwriting
- Attention to Detail
- Written Communication
- Social media knowledge
Websites
Timeline
Bartender
Buffalo Wild Wings
08.2023 - Current
Lead Waiter
Buffalo Wild Wings
08.2019 - Current
Associates - Mass Communications Multimedia
Triton College