Kaitlyn McMaster
Sherman,TX
Summary
Detail-oriented management professional with a strong history of improving efficiency and accuracy through
system modernization and meticulous organization. Proven collaborator with a focus on effective communication and
team synergy. Committed to continuous professional growth and delivering high-quality administrative support.
Overview
11
11
years of professional experience
Work History
Data Prep Technician
City Electric Supply Regional (work from home)
Dallas, TEXAS
03.2021 - Current
- Operated data preparation tools to ensure accuracy and efficiency in processing electrical supply information.
- Conducted quality checks on data sets, ensuring compliance with company standards and reducing errors.
- Collaborated with cross-functional teams to ensure seamless data integration and usability.
- Managed and maintained databases, ensuring optimal performance and data integrity.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient record keeping.
- Managed vendor relationships to ensure compliance with contractual obligations.
- Facilitated communication between internal departments and vendors.
- Provided exceptional customer service through multiple communication channels.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
General Manager
Medstation
Calera, OK
03.2018 - 03.2021
- Operated data preparation tools to ensure accuracy and efficiency in processing electrical supply information.
- Collaborated with team members to streamline workflows, enhancing data entry procedures across departments.
- Conducted quality checks on data sets, ensuring compliance with company standards and reducing errors.
- Collaborated with cross-functional teams to ensure seamless integration and usability.
- Managed daily operations to ensure efficient service delivery.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient record keeping.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led team meetings to align project goals and expectations.
- Managed budgets to ensure resource allocation met departmental needs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Customer Service Representative
24-7 INTOUCH CONTACT CENTERS (Netflix)
Frisco, TX
02.2015 - 03.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and adherence to company policies.
- Developed and maintained comprehensive knowledge of Netflix products to provide accurate information and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive ones.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with inquiries regarding Netflix services and subscriptions.
- Resolved technical issues related to streaming and device connectivity.
Education
Associate in Science (A.S.) - Science
Grayson College
Denison, TXSkills
- Effective communication skills to facilitate team collaboration
- Utilized Excel to create spreadsheets and apply formulas for data analysis
- Committed to continuous learning and professional development
- Maintained high accuracy through meticulous attention to detail
- Critical thinking
- Time management
- Team collaboration
- Strong analytical and quantitative skills
- Determined
- Strong interpersonal and persuasion skills
- Pc proficiency
Timeline
Data Prep Technician
City Electric Supply Regional (work from home)
03.2021 - Current
General Manager
Medstation
03.2018 - 03.2021
Customer Service Representative
24-7 INTOUCH CONTACT CENTERS (Netflix)
02.2015 - 03.2018
Associate in Science (A.S.) - Science
Grayson College