Kaitlyn Milkey
Sterling Heights,MI
Summary
Result-driven service advisor who acts as the intermediate between technicians and customers, explaining the technicians diagnosis to the customer in an easy to understand language. Recommending up-sell opportunities to help keep the customers vehicle properly maintained. My main passion in life is to help people and lessen the incontinence of bringing their vehicle into service.
Overview
3
3
years of professional experience
Work History
Service Advisor
Golling Chrysler
Bloomfield Hills, MI
09.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Fox Automotive Group
Rochester Hills, MI
01.2023 - 09.2023
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Sterling Heights Dodge
Sterling Heights, MI
06.2021 - 12.2022
- Developed better knowledge of vehicle repairs and necessary maintenance to provide customers with a better service experience
- Collaborated with management and manufacturer to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Stevenson High School
Sterling Heights, MI06.2020
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
Timeline
Service Advisor
Golling Chrysler
09.2023 - Current
Service Advisor
Fox Automotive Group
01.2023 - 09.2023
Service Advisor
Sterling Heights Dodge
06.2021 - 12.2022
High School Diploma -
Stevenson High School