Kaitlyn Mohrbacher
Madison,US
Summary
Experienced, enthusiastic, and driven candidate with a strong emphasis on interpersonal and communication skills. Natural leader excelling at influencing and encouraging others. Demonstrated ability to quickly grasp new concepts, tools, and processes, enabling smooth transitions and rapid contributions in dynamic environments. Committed to promoting sound financial and business decision-making while prioritizing honesty and integrity through fostering positive relationships. Thrives in fast-paced, high-volume environments and excels under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House/Trainer
City BBQ
03.2023 - Current
- Certified trainer for Front of House position, trained and supported new employees
- Reinforced company culture and values
- Great communication with front-of-house and back-of-house teams to ensure smooth operations during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Enhanced customer experience by providing exceptional service
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
Server
Cadre
11.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm and interpersonal relationships with customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess/Server/Trainer
Ancho and Agave
10.2019 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Communications
University of Wisconsin-Whitewater
Whitewater, WI01.2026
Associate of Arts - Economics and Pre-Business
Madison College
Madison, WI03.2024
High School Diploma -
Middleton High School
Middleton, WI06.2021
Skills
- Interpersonal Skills
- Effective Communication
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Training and Mentoring
- Strong Work Ethic
- Guest Relations
- Task Delegation
Additional Information
I am committed to personal growth and am currently enhancing my skill set by learning Spanish, achieving a level of fluency that adds a valuable dimension to my professional profile. My passion for delivering exceptional service, combined with my adaptability and commitment to continuous improvement, makes me a valuable asset in any team or organization seeking excellence. I am excited to start a new chapter for my professional career
Certification
- NSLS National Society of Leadership and Success Member
- Certified Front of House Trainer
Languages
Spanish
Professional Working
Software
Microsoft Office (Word, Excel, Outlook)
Zoom/Webex
Slack
Google Workspace
Timeline
Front of House/Trainer
City BBQ
03.2023 - Current
Server
Cadre
11.2022 - 02.2023
Hostess/Server/Trainer
Ancho and Agave
10.2019 - 12.2022
- NSLS National Society of Leadership and Success Member
- Certified Front of House Trainer
Bachelor of Arts - Communications
University of Wisconsin-Whitewater
Associate of Arts - Economics and Pre-Business
Madison College
High School Diploma -
Middleton High School
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