Hi, I’m
Kaitlyn Mohrbacher
Madison,Wisconsin
Summary
Experienced, enthusiastic and driven candidate with a strong emphasis on interpersonal and communication skills. Proven ability to lead, influence, and motivate staff to consistently provide outstanding guest experiences. Committed to promoting sound financial and business decision-making, while prioritizing honesty and integrity through fostering positive guest relationships. Thrives in fast-paced, high-volume environments and excels under pressure.
Overview
6
years of professional experience
Work History
City BBQ
Front of House/Trainer
03.2023 - Current
Job overview
- Certified trainer for Front of House position, trained and supported new employees
- Reinforced company culture and values within the workplace
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Great communication with front-of-house and back-of-house teams to ensure smooth operations during peak hours.
Cadre
Server
11.2022 - 02.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Ancho and Agave
Hostess/Server/Trainer
10.2019 - 12.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
University of Wisconsin-Whitewater Whitewater, WI
Bachelor of Arts from Communications
01.2026
University Overview
- Relevant Coursework: Intro into Financial Accounting and Intro into Health Communication
Madison CollegeMadison, WI
Associate of Arts from Economics and Pre-Business
03.2024
University Overview
- Honor Roll (Freshman/Sophomore year)
- NSLS National Society of Leadership and Success Member
- Professional Development: Spanish (Up to Spanish-4)
Middleton High SchoolMiddleton, WI
High School Diploma
06.2021
University Overview
- Professional Development: Spanish (Freshman- Junior year)
- Extracurricular Activities: Marching Band (Drill Capitan) (Freshman-Junior Year)
- Cross Plains American Legion Scholarship Recipient (4/2021)
Skills
- Spanish
- Critical Thinking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Training and Mentoring
- Attention to Detail
- Problem Solving
- Strong Work Ethic
- Guest Relations
- Task Delegation
- Health and Safety Regulations
Additional Information
I am committed to personal growth and am currently enhancing my skill set by learning Spanish, achieving a level of fluency that adds a valuable dimension to my professional profile. My passion for delivering exceptional service, combined with my adaptability and commitment to continuous improvement, makes me a valuable asset in any team or organization seeking excellence. I am excited to start a new chapter for my professional career
Languages
Spanish
Professional Working
Certification
- Certified Front of House Trainer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureCareer advancementTimeline
Front of House/Trainer
City BBQ
03.2023 - Current
Server
Cadre
11.2022 - 02.2023
Hostess/Server/Trainer
Ancho and Agave
10.2019 - 12.2022
University of Wisconsin-Whitewater
Bachelor of Arts from Communications
Madison College
Associate of Arts from Economics and Pre-Business
Middleton High School
High School Diploma
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