Lydia Schlagenhaft
Madison
Summary
I’m an outgoing, detail oriented, hardworking girl with a passion for patient care. I’m devoted to bettering the quality of life and care of my residents. I have l extensive experience in customer service and team collaboration, and am skilled in conflict resolution and training staff. I’m known for my bubbly and engaging personality, and strong multitasking abilities. I consistently deliver exceptional service in fast-paced environments. I’m seeking full-time summer work and part-time work during the school year. I am a second year, full-time student at the university of Wisconsin-Madison, and I am double majoring in Psychology and Nursing.
Overview
3
3
years of professional experience
Work History
Bartender/Server/Trainer
Biaggi’s Ristorante Italiano
Middleton
11.2023 - Current
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Poured wine, beer and cocktails for patrons.
- Greeted customers and provided excellent customer service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new bartenders on drink preparation and upselling techniques.
Server/hostess/trainer
Pagonis Pizza Inc.
Kaukauna
10.2021 - 03.2024
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
Caregiver
Country Villa Assisted Living
Little Chute
06.2023 - 09.2023
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to nurse supervisor to promote optimal care.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained detailed records of services performed on clients.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped clients get in and out of beds and wheelchairs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Server
Buffalo Wild Wings
Appleton
01.2023 - 06.2023
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Science - Nursing And Psychology
University of Wisconsin- Madison
Madison, WI05-2028
Skills
- Patient care
- Vital sign monitoring
- Medical record keeping
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Training and mentoring
- Point of sale systems
- Payment processing
- Handling difficult customers
- Relationship building
- Interpersonal skills
- Courteous
- Strong multitasking
- Staff training
- Effective communication
- Listening skills
- Food and beverage service
- Outgoing personality
- Cleanliness maintenance
- Organized and detail oriented
- Customer engagement
- Team player attitude
- Engaging personality
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Bartender/Server/Trainer
Biaggi’s Ristorante Italiano
11.2023 - Current
Caregiver
Country Villa Assisted Living
06.2023 - 09.2023
Server
Buffalo Wild Wings
01.2023 - 06.2023
Server/hostess/trainer
Pagonis Pizza Inc.
10.2021 - 03.2024
Bachelor of Science - Nursing And Psychology
University of Wisconsin- Madison