Georgeann Fritz
Kalamazoo
Summary
Adaptable and patient professional transitioning from hospitality to human services, bringing exceptional communication, customer service, and problem-solving skills. Experienced in supporting diverse needs, staying calm under pressure, and creating welcoming, positive environments. Passionate about using these strengths to nurture individuals and help them feel valued, supported, and confident.
Overview
8
8
years of professional experience
Work History
Bartender/Server/Trainer
Presidential Brewing Company
Portage
10.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Server/Bartender/Trainer/Day Bar Manager
The Old Goat Tavern
Kalamazoo
10.2019 - 10.2023
- Trained new employees on established procedures to ensure operational consistency.
- Managed daily drawer counts and restaurant openings while coordinating with beverage representatives.
- Achieved proficiency in multitasking under pressure in high-volume environments.
- Resolved guest issues effectively, fostering teamwork among coworkers.
- Demonstrated strong problem-solving abilities in fast-paced situations.
- Collaborated with team members to meet shared objectives and improve service quality.
- Developed bartending skills through hands-on experience and continuous learning opportunities.
Nanny
Megan Potilechio
Kalamazoo
07.2018 - 08.2020
- Facilitated social interaction between siblings by organizing games or other activities.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Encouraged good manners among children by modeling appropriate behavior.
- Monitored children's behavior and implemented positive reinforcement techniques to encourage good manners.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Provided emotional support and guidance to children, fostering a positive and nurturing environment.
Server/Bartender/Trainer
Fletcher's Pub
Kalamazoo
05.2019 - 10.2019
- Strengthened understanding of essential service steps for server and bartender roles.
- Guided new employees on key tasks and responsibilities.
- Managed large parties effectively, ensuring guest satisfaction.
- Cultivated relationships with regular patrons to enhance customer loyalty.
Server/Bartender/Trainer
Revel and Roll West
Kalamazoo
12.2017 - 04.2019
- Mastered cocktail mixing and beer pouring techniques while enhancing guest interactions behind the bar.
- Led staff training initiatives, ensuring new team members achieved success in industry standards.
- Adapted to fast-paced, high-volume environments to deliver exceptional guest service consistently.
Education
Bachelor of Arts - University Studies with an emphasis in Special Ed
Western Michigan University
Kalamazoo, MI03-2023
Skills
- Behavior management
- Positive reinforcement
- Service excellence
- Team collaboration
- Communication skills
- Time management
- Conflict resolution
- Memory retention
- Complex Problem-solving
- Team training and development
Timeline
Bartender/Server/Trainer
Presidential Brewing Company
10.2023 - Current
Server/Bartender/Trainer/Day Bar Manager
The Old Goat Tavern
10.2019 - 10.2023
Server/Bartender/Trainer
Fletcher's Pub
05.2019 - 10.2019
Nanny
Megan Potilechio
07.2018 - 08.2020
Server/Bartender/Trainer
Revel and Roll West
12.2017 - 04.2019
Bachelor of Arts - University Studies with an emphasis in Special Ed
Western Michigan University