Kaitlyn Muniz
Fort Worth,TX
Summary
Dynamic and results-driven professional with extensive experience at Texas Oncology, excelling in patient care coordination and referral management. Proven track record of reducing scheduling backlogs and enhancing patient satisfaction through effective communication and empathy-driven support. Skilled in EHR systems and dedicated to ensuring seamless care continuity.
Overview
4
4
years of professional experience
Work History
New Patient Coordinator
Texas Oncology
Fort Worth, USA
02.2024 - Current
- Facilitated welcoming intake experiences for new patients with compassion and professionalism.
- Obtained and verified insurance plans, uploading them to streamline clearance processes and enhance patient onboarding.
- Coordinated patient referrals, maintaining accuracy and confidentiality of records to support seamless patient transitions.
- Scheduled patients for oncology and supportive care appointments based on availability and needs.
- Collaborated with external providers to collect essential documentation, expediting patient care.
- Performed accurate data entry into practice's EMR system, ensuring reliable access to patient information.
Sr. Scheduler
Texas Oncology
Fort Worth, USA
02.2023 - 02.2024
- Reduced scheduling backlog from 900+ to under 200 orders within three weeks.
- Coordinated procedures and office visits to align with physician and patient availability, enhancing scheduling efficiency.
- Served as primary liaison among physicians, clinical staff, and patients to ensure seamless continuity of care.
- Facilitated onboarding and support for new hires as part of welcoming committee, improving integration into the team.
Patient Care Coordinator
USMD
Fort Worth, USA
01.2022 - 02.2023
- Coordinated patient care services, ensuring timely treatment delivery for improved patient satisfaction.
- Managed provider schedules, enhancing patient flow and maximizing resource utilization.
- Handled over 30 daily inquiries via phone, email, and in-person, providing clear and effective support.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR02.2026
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2023
Skills
- Behavioral health care coordination
- Intake screening
- Psychosocial assessment
- Referral management
- Care planning
- Patient access and support
- Care continuity
- Liaison between patients, therapists, physicians, case managers, and external providers
- Appointment scheduling and throughput
- Insurance verification and authorization processes
- EHR/EMR systems expertise
- Patient scheduling platforms knowledge
- Documentation management
- HIPAA compliance and privacy management
- Administrative and compliance oversight
- Microsoft Office Suite proficiency
- Basic data entry skills
- Collaboration and communication
- Empathy-driven communication
- Crisis-sensitive conversations
- Patient advocacy
Timeline
New Patient Coordinator
Texas Oncology
02.2024 - Current
Sr. Scheduler
Texas Oncology
02.2023 - 02.2024
Patient Care Coordinator
USMD
01.2022 - 02.2023
Bachelor of Science - Psychology
Oregon State University
Associate of Arts -
Tarrant County College