Keisha Price

• Delivered compassionate patient care and emotional support, enhancing well-being for diverse populations
• Provide behavioral health care coordination and support for patients with mental health and substance use needs
• Assist with care navigation, follow-up planning, and coordination of services across clinical teams
• Support patient engagement and access to behavioral health resources
• Educated patients and families on treatment options and healthcare resources, empowering informed decision-making
• Implemented process improvements that enhanced patient satisfaction scores within department
• Led initiatives to streamline communication between nursing staff and healthcare providers
• Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
• Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
• Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
• Facilitated group activities for socialization and mental stimulation among patients under my care.
• Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
• Facilitated group therapy sessions on coping skills, stress management, and relapse prevention, promoting a supportive environment for participant growth.
• Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.

• Supported members with behavioral health, mental health, and substance use needs through care coordination and managed care navigation.
• Coordinated care plans across multidisciplinary teams to enhance patient outcomes.
• Identify gaps in care and implement interventions to improve health outcomes and service access
• Created educational materials to inform patients about benefits and coverage options.
• Mentored new team members on best practices in managed care coordination strategies.
• Led quality improvement initiatives aimed at optimizing care delivery processes.
• Served as liaison and advocate, enhancing relationships between patients, families, and medical teams.
• Evaluated patient progress regularly, adjusting managed care plans to reflect changes in health status or goals.
• Collaborated with healthcare providers to identify gaps in care, devising targeted interventions for improvement.
• Managed complex caseloads effectively while maintaining high-quality standards for patient care delivery.
• Contributed significantly towards organizational goals by constantly seeking opportunities to improve processes and outcomes.
• Developed strong working relationships with insurance companies to streamline prior authorization processes.
• Reduced hospital readmissions by providing timely follow-up support and education to patients and their families.
• Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.
• Improved patient outcomes by developing and implementing comprehensive care plans.
• Conducted comprehensive assessments of patient needs to develop tailored care management approaches.

• Conducted investigations involving mental health crises, substance use concerns, and high-risk family systems impacting child safety and development
• Served MH/DD/SA-adjacent populations through child welfare investigations involving mental health crises, substance use concerns, and developmental risk factors.
• Built trusting relationships with children and families to support engagement, communication, and effective case planning.
• Coordinated with multidisciplinary teams, including behavioral health providers, schools, and law enforcement, to stabilize families and enhance child safety.
• Connected families to MH/SUD services, crisis intervention resources, and community-based supports
• Completed comprehensive home visits and welfare assessments to evaluate child safety, environmental conditions, and family functioning in accordance with state guidelines.
• Maintained accurate and timely case documentation, investigative summaries, court reports, and case record updates in compliance with agency and legal standards.
• Collaborated with schools, healthcare providers, law enforcement, community agencies, and multidisciplinary teams to coordinate services and support family stabilization.
• Assessed client needs and connected families with community resources, behavioral health services, parenting support, and crisis intervention programs.
• Reported and documented allegations of abuse and neglect in compliance with mandatory reporting laws and child welfare policies.
• Provided court testimony and prepared supporting documentation for custody hearings, permanency planning, and child welfare proceedings.
• Reviewed complex case actions and assisted staff with interpreting policies, procedures, and appropriate intervention strategies for high-risk or sensitive cases.
• Facilitated parent education workshops focused on child development, academic support, family engagement, and strengthening parenting skills.
• Coordinated services and activities for birth parents, foster families, and in-home support providers to promote child safety and permanency goals.
• Recruited, trained, and mentored social workers and in-home counselors, strengthening service delivery and compliance.
• Spearheaded interdisciplinary care planning efforts, promoting safe permanency outcomes and long-term stability for high-risk youth and families.

• Managed complex care for patients with behavioral health, substance use, and chronic medical conditions
• Provided care coordination for high-risk MH/SUD populations, addressing barriers related to housing, access, and engagement in care
• Managed a caseload of 50+ patients with complex clinical and social needs, integrating SDOH into care plans.
• Partnered with physicians, therapists, and community agencies to address gaps in access, housing, and behavioral health.
• Improved primary care engagement and reduced unnecessary ER utilization through proactive outreach.
• Developed scalable workflows for follow-up care, housing applications, and SDOH assessments.
• Provided culturally competent education on mental health, substance use, and chronic disease self-management.
• Assisted with bridging conversations with patients and remove barriers that prevent them from accessing health and social services.
• Conducts telephonic and/or face-to-face outreach to target team members for appointment scheduling, social determinant of health needs assessment, and care gap closure.
• Helped vulnerable individuals navigate complex healthcare system.
• Submitted housing applications for homeless members
• Support Transitions of care
• Keep members out of hospital by supporting regular visits to their primary physician
• Provide member education regarding substance abuse and mental health
• Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
• Maintain documentation and update care plans at specific time intervals or as needed electronic medical records system

• Directed care coordination for 70+ clients living with HIV and other chronic conditions.
• Ensured care plan compliance across clinical, housing, and community-based services.
• Tracked health outcomes and collaborated with leadership to improve long-term retention in care.
• Supported quality assurance initiatives and mentored junior staff on trauma-informed care delivery.
• Maintain compliance with all legal and company requirements at all times
• Support caregivers, clients, and families by providing accurate information
• See that all measures are taken to protect client privacy and dignity
• Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
• Worked with patients and families to develop future plans and discuss care actions.
• Maximized preventative care utilization to reduce hospitalization.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
• Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.

Minor in Psychology