Kaitlyn Munoz
Receptionist
Miami,FL
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 1 year of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
2
2
years of professional experience
Work History
Receptionist Supervisor
Center For Digestive Medicine
Miami, Florida
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Publix Customer Service
Publix
Miami, FL
09.2020 - 05.2021
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sent money to different countries through western union.
- Offered premier customer service, making sure all customers left satisfied and content.
- Sold lottery tickets.
Internship Student
Jackson South Community Hospital
Miami, FL
08.2019 - 03.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Delivered clerical support by handling range of routine and special requirements.
- Transported patients throughout hospital and different departments.
- Shadowed charged nurses.
- Translated for Doctors who do not speak Spanish.
- Cleaned ER rooms once patients finished.
- Assisted nurse with supply restock.
Education
No Degree - Health Science
University of Central Florida
Orlando, FLHigh School Diploma -
Miami Killian Senior High School
Miami, FL06.2020
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist Supervisor
Center For Digestive Medicine
05.2021 - Current
Publix Customer Service
Publix
09.2020 - 05.2021
Internship Student
Jackson South Community Hospital
08.2019 - 03.2020
No Degree - Health Science
University of Central Florida
High School Diploma -
Miami Killian Senior High School
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