Kaycie Burtenhouse
Klamath Falls,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Receptionist Supervisor
Klamath Animal Clinic
Klamath Falls, Oregon
01.2000 - Current
- Manage appointment scheduling and coordinate with veterinary staff.
- Handle client inquiries and resolve concerns with professionalism and empathy.
- Process payments from clients for products and services
- Oversee inventory management for office supplies and clinic materials.
- Maintain accurate patient records
- Provide guidance and support to receptionists to ensure a high level of customer service.
Cashier
Ray's Food Place/Warehouse
Klamath Falls, OR
01.1998 - 01.2000
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced funds daily.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Courtesy Clerk/Cashier
Ray's Food Place
Etna, California
04.1991 - 01.1998
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate cash drawer and balanced funds daily.
- Bagged groceries efficiently for customer convenience.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Etna Union High School
Etna, CA06-1994
Some College (No Degree) - Early Childhood Education And Care
College of The Siskiyous
Weed, CASkills
- Appointment scheduling
- Patient recordkeeping
- Payment processing
- Invoicing services and products
- Inventory management
- End of day balancing
- Process end of month statements
- Customer service
- Multitasking and organization
- Effective communication
- Detail orientation
- Multi-line phones
Timeline
Receptionist Supervisor
Klamath Animal Clinic
01.2000 - Current
Cashier
Ray's Food Place/Warehouse
01.1998 - 01.2000
Courtesy Clerk/Cashier
Ray's Food Place
04.1991 - 01.1998
High School Diploma -
Etna Union High School
Some College (No Degree) - Early Childhood Education And Care
College of The Siskiyous