Kaitlyn Muston
Classroom Technology Technician
Las Vegas,NV
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Classroom Technology Technician
University of Nevada, Las Vegas
01.2024 - Current
- Experience with the audio visual systems within classrooms
- Experience with Crestron systems
- Proficient with Microsoft Teams, Microsoft Office, and G-Suites
- Able to provide a quick seamless return to classroom functionality due to high level troubleshooting
- Experience creating tickets and documentation of troubleshooting steps using Team Dynamix
- Installation of approved software onto classroom computers
- Installations of hardware and peripheral components into classroom lecterns
- Providing tier-1 phone support to professors, students, and faculty
- Monitor the help desk inbox for any urgent requests or needs
Coding Teacher, Administrator, IT Technician
New East West Academy
11.2022 - 03.2024
- Primary contact/representative for the United States branch of an international coding school.
- Developed software to automate the grading systems as well as contact parents if issues with their student arises.
- Capable at describing technical topics at an elementary level.
- Maintained schoolwide enrollment software as well as a CRM.
- Created inventory of all electronics within the school
- In charge of all of the computers, iPads, as well as any other technology within the school.
Cybersecurity Capture the Flag Intern
Security Rubric Corporation
11.2022 - 11.2022
- Helped people enroll in their teams on the online platform.
- Kept track of enrollment as well as team composition.
- Proctored a capture the flag event and made sure rules and regulations were being followed.
- Adaptable, being able to assist in any "spur of the moment" needs of the CTF coordinators.
Kennel Technician
Creature Comforts Animal Hospital
11.2020 - 06.2021
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, and hair mats.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
Cashier
Spirit Halloween
08.2019 - 11.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
Bachelors of Science in Business Administration - Information Systems
University of Nevada, Las Vegas
Las Vegas, NV 05.2001 -
High School Diploma -
Arbor View High School
Las Vegas, NV 05.2001 -
Timeline
Classroom Technology Technician
University of Nevada, Las Vegas
01.2024 - Current
Coding Teacher, Administrator, IT Technician
New East West Academy
11.2022 - 03.2024
Cybersecurity Capture the Flag Intern
Security Rubric Corporation
11.2022 - 11.2022
Kennel Technician
Creature Comforts Animal Hospital
11.2020 - 06.2021
Cashier
Spirit Halloween
08.2019 - 11.2020
Bachelors of Science in Business Administration - Information Systems
University of Nevada, Las Vegas
05.2001 -
High School Diploma -
Arbor View High School
05.2001 -
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