Kaitlyn Nelson
Receptionist
Stillwater,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Campbell Chiropractic
North Sioux City, SD
08.2023 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Made graphics and signage to help with sales of a product or service.
Shift Leader
Chick-fil-A
Sioux City, IA
12.2020 - 09.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Barista/Food Server
Heartland Baptist Bible College
Oklahoma City, OK
08.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier
Fareway Meat and Grocery
Sioux City, IA
09.2019 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
East High School
Sioux City, IA08-2022
Skills
- Clerical Support
- Office Organization
- Cash Handling
- File Organization
- Appointment confirmation
- Customer Service
- Telephone Etiquette
- POS System Operation
Affiliations
Fareway
- Working on Canva to make graphics and signage
- Reading
- Running
Certification
- One year Bible Certificate at Heartland Baptist Bible College
Timeline
Front Desk Receptionist
Campbell Chiropractic
08.2023 - 08.2024
Barista/Food Server
Heartland Baptist Bible College
08.2022 - 05.2023
Shift Leader
Chick-fil-A
12.2020 - 09.2023
Cashier
Fareway Meat and Grocery
09.2019 - 12.2020
High School Diploma -
East High School
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