Kaitlyn Newsom
Middletown
Summary
Dynamic Project Coordinator with a proven track record at GWS, excelling in project lifecycle management and customer relationship building. Adept at optimizing workflows and ensuring client satisfaction through effective communication and attention to detail. Skilled in Microsoft SharePoint and project execution, consistently delivering results that align with operational goals.
Overview
8
8
years of professional experience
Work History
Project Coordinator
GWS
West Chester
12.2022 - Current
- Coordinate local and regional commercial projects from planning to execution, ensuring alignment with operational goals and client expectations
- Manage vendor relationships and confirm service pricing and timelines for commercial scopes
- Support cross-functional teams by maintaining project documentation, tracking deliverables, and updating internal systems
- Monitor project progress, proactively resolve issues, and escalate risks to leadership when necessary
- Maintain consistent communication with clients and internal stakeholders, ensuring transparency and accountability throughout project lifecycles
Account Coordinator
Divisions Maintenance Group
Newport
03.2022 - 12.2022
- Coordinate daily facility maintenance operations for multiple retail and shopping center accounts, ensuring timely response to client service requests
- Process incoming work orders, input data into internal systems and client portals, and track progress to resolution
- Schedule and dispatch service providers for routine and emergency maintenance; verify scope and job completion
- Serve as the primary point of contact for clients, providing updates, resolving concerns, and maintaining strong customer relationships
Accounts Receivable Specialist
Results Physiotherapy
Franklin
11.2019 - 03.2022
- Producing reports as required by management
- Training New Hires and ongoing training as needed
- Resolving payment discrepancies with patients
- Data Entry for Insurance Verification
House Manager
TENNESSEE PERSONAL ASSISTANCE
Nashville
11.2018 - 06.2020
- Oversee daily operations of a residential home for individuals with intellectual and developmental disabilities
- Provide compassionate, person-centered support while ensuring safety, health, and dignity of residents
- Supervise and train direct support staff, manage schedules, and ensure compliance with care plans and agency policies
- Coordinate medical appointments, medication administration, and community integration activities
- Communicate regularly with families, care teams, and external providers to support holistic, individualized care
- Maintain documentation, incident reports, and compliance with state and agency regulations
Patient Account Representative
PASI
Franklin
01.2017 - 01.2019
- Explained to the patient their explanation of benefits from their insurance company
- Answered general/ billing questions or concerns
- Collected patient payments over the phone
- Established Payment Plans
- Data Entry for Insurance verification
Education
Aesthetics
Franklin Hair Academy
Franklin, TN07-2015
High school diploma -
Independence High School
Thompsons Station, TN05.2014
Skills
- Customer service and support
- Microsoft SharePoint and Google Docs
- Data entry and workflow optimization
- Project coordination and scheduling
- Attention to detail
- Customer relationship management
- Salesforce and Smart Sheet
- Quote preparation
- Project lifecycle
- Planning and execution
References
References available upon request.
Timeline
Project Coordinator
GWS
12.2022 - Current
Account Coordinator
Divisions Maintenance Group
03.2022 - 12.2022
Accounts Receivable Specialist
Results Physiotherapy
11.2019 - 03.2022
House Manager
TENNESSEE PERSONAL ASSISTANCE
11.2018 - 06.2020
Patient Account Representative
PASI
01.2017 - 01.2019
Aesthetics
Franklin Hair Academy
High school diploma -
Independence High School
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