Kaitlyn O'Connor
Toms River,NJ
Summary
Detail-oriented and dependable team player with strong organizational skills. Ability to manage multiple priorities simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cannabis Advisor
The Social Leaf Dispensary
05.2023 - 11.2023
- Consulted with customers and used extensive knowledge of terpenes, cannabinoids, and consumption methods to provide informed and effective solutions to health concerns or desired effects
- Cultivated and strengthened lasting client relationships using strong conflict resolution and dynamic communication skills
- Trained new employees on store and state compliance policies
- Promoted customer loyalty programs to increase customer retention and repeat purchases
- Checked in clients and ensured validity of presented identification
Assistant Store Manager
Pet Valu
08.2019 - 12.2020
- Consulted with customers to provide informed and effective solutions to behavioral and nutritional concerns with high success rate
- Placed weekly warehouse and outside purchases, efficiently stocked and tracked inventory to prevent POS discrepancies
- Rotated merchandise and displays to feature new products and promotions in eye-catching, easy-to-shop manner to increase sales
- Completed all end of day financial paperwork and oversaw all bank deposits, reduced financial inconsistencies by assessing and verifying day-to-day revenue and invoices for outside purchases
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness
Sales Associate
Pet Valu
06.2018 - 08.2019
- Built diverse and consistent sales portfolio and achieved or exceeded company-defined sales quotas
- Walked through store areas to identify and proactively resolve issues negatively impacting operations, maintained clean and tidy environment that exceeded store standards
- Trained new employees on customer service, money handling and organizing strategies
Education
College Credits - Biology
Muhlenberg College
Allentown, PA05.2017
Skills
- Exceptional Customer Service
- Sales Expertise
- POS Systems Operations
- Complex Problem-Solving
- Merchandising Savvy
- Adaptable Mindset
Certification
- Cannabis Studies , Stockton University | Continuing Studies - 09/2021
- Cannabis Cultivation , Stockton University | Continuing Studies - 09/2021
- Cannabis Law , Stockton University | Continuing Studies - 09/2021
- Introduction to Research in Medical and Adult-Use Cannabis , Stockton University | Continuing Studies - 09/2021
- The Cannabis Industry: Understanding the Opportunities , Stockton University | Continuing Studies - 09/2021
- Topics in Cannabis , Stockton University | Continuing Studies - 09/2021
- Retail Industry Fundamentals , NRF Foundation | RISE UP - 09/2021
- Animal Nutrition , UC Davis School of Veterinary Medicine - 06/2018
Timeline
Cannabis Advisor
The Social Leaf Dispensary
05.2023 - 11.2023
Assistant Store Manager
Pet Valu
08.2019 - 12.2020
Sales Associate
Pet Valu
06.2018 - 08.2019
College Credits - Biology
Muhlenberg College
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