Kaitlyn Pang
El Cajon,CA
Summary
Compassionate and detail-oriented professional with experience in skilled nursing social services, resident advocacy, discharge planning, retail leadership, and customer service. Skilled in communicating with peers and clients, coordinating and delegating services, and great adaptability and flexibility in supporting roles.
Overview
4
4
years of professional experience
Work History
Social Services Assistant
Arbor Hills Nursing Center
06.2025 - Current
- Conduct interviews with newly admitted residents to gather background information and establish supportive relationships.
- Explain the skilled nursing facility stay, including the course of care and insurance-related processes, to residents and families.
- Coordinate and schedule Care Conferences to discuss residents' plans of care with the appropriate members of the care team.
- Coordinate referrals to psychology, psychiatry, and other ancillary services based on resident needs.
- Assist with discharge planning, including connecting residents with caregiving resources, placement options, and community support services.
- Provide residents with a supportive, approachable, and safe environment in which they can communicate concerns and needs.
- Assist with theft and loss investigations, including gathering information and helping locate missing resident belongings.
Sales Associate
Dr. Martens
06.2024 - 07.2025
- Supported customer sales needs in a high-volume retail setting, ensuring sales floor standards were consistently met.
- Educate customers on leather footwear benefits, care, and maintenance products.
- Work with managers and associates on weekly plans to meet KPIs and identify improvement opportunities.
- Managed limited floor space to maintain organization and deliver consistent customer service.
Photo Booth Attendant
Pixster Photobooths
04.2024 - 01.2025
- Managed events, overseeing scheduling, transportation, setup, operation, and closing procedures to ensure seamless execution.
- Coordinate with event directors on parking, site logistics, schedules, and client needs.
- Delivered professional, attentive service during events, proactively addressing client requests to enhance guest experience.
- Safely transport equipment and materials to and from event sites and maintain warehouse closing procedures.
Part-Time Floor Supervisor
Vans
08.2023 - 02.2024
- Advanced from sales associate to supervisor after about 10 months based on strong sales results and customer service performance.
- Oversaw customer service and brand tasks, including customer survey follow-up with associates, merchandising, and floor set execution.
- Delegated work to associates to support daily store operation, collaborated with mutual supervisors on daily planning to improve customer and employee flow.
- Adapted quickly to new store after transfer to new team and store environment.
- Participated in required management meetings to strengthen team collaboration skills.
Retail Sales Associate
Vans
10.2022 - 08.2023
- Delivered sales and customer service, achieving sales targets and maintaining KPIs.
- Processed POS transactions, received and restocked shipments, audited closing procedures, and maintained merchandising standards.
- Facilitated communication with corporate representatives and supported daily store operations.
- Earned recognition as top seller by exceeding sales goals. Earned customer-service recognition through Route 66 pins.
Education
Interior Design
San Diego Mesa College
San Diego, CASkills
- Detail Oriented
- Team Collaboration
- Customer Service
- Communication
- Flexible and Adaptable
- Problem Solving
- Resident Advocacy
- Care coordination
- Referral Management
- Resident Assessments
- Retail Sales
- Performance Metrics
- Merchandising
- POS Operations
Timeline
Social Services Assistant
Arbor Hills Nursing Center
06.2025 - Current
Sales Associate
Dr. Martens
06.2024 - 07.2025
Photo Booth Attendant
Pixster Photobooths
04.2024 - 01.2025
Part-Time Floor Supervisor
Vans
08.2023 - 02.2024
Retail Sales Associate
Vans
10.2022 - 08.2023
Interior Design
San Diego Mesa College