Kaitlyn Passarella
Mount Laurel,NJ
Summary
Goal-driven scheduling specialist bringing several years' experience in the field. Successful at working under tight deadlines and demanding objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Virtua Nephrology
Voorheesville, NJ
02.2024 - Current
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
Office Assistant
Virtua Pride Primary
Marlton, NJ
08.2022 - 02.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Trained staff members to perform work activities and use computer applications.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Front Desk Supervisor
Renewus Health and Wellness & Med Spa
10.2020 - 02.2022
- Responsible for supervising front desk daily operations
- Review operational problems/policies and recommend solutions and implement changes
- Construct schedules for physicians, staff and patient appointments
- Facilitates the employment, development and management of employees
- Oversee purchase ordering for medical and office supplies
Medical Office Assistant
Virtua Medical Group
Maple Shade/Medford, NJ
10.2014 - 10.2020
- Perform medical office duties including verifying insurance, answering phones, scheduling patient appointments, and entering all billing information into system
- Assist manager with creating weekly staff schedule and requesting coverage for front desk
- Proficient in Epic
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
Pennsauken High School
01.2006
Skills
- Leadership
- Customer Service
- Multitasking
- Organization
- Problem Solving
- Time management
- Workflow Optimization
- Critical Thinking
- Staff Coordination
- Schedule Coordination
- Teamwork and Collaboration
- Strong Work Ethic
Certification
HDP Course (4 out of 5 completed)
Affiliations
Member of the OUT at Virtua Comity
Timeline
Scheduling Specialist
Virtua Nephrology
02.2024 - Current
Office Assistant
Virtua Pride Primary
08.2022 - 02.2024
Front Desk Supervisor
Renewus Health and Wellness & Med Spa
10.2020 - 02.2022
Medical Office Assistant
Virtua Medical Group
10.2014 - 10.2020
High School Diploma -
Pennsauken High School
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