Kaitlyn Paul
Scottsdale,AZ
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets at Nekter Juice Bar, showcasing expertise in cash handling and complaint resolution. Adept at POS system use and training team members, demonstrating exceptional leadership and organizational skills. Achieved significant improvements in service efficiency and accuracy. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
4
4
years of professional experience
Work History
Cashier/Lead Juicer
Nekter Juice Bar
Scottsdale , AZ
05.2023 - Current
- Resolved customer complaints in a professional manner while adhering to company policy.
- Answered phone calls to assist customers with questions and orders.
- Developed strategies for improving customer service standards and increasing efficiency.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed opening and closing duties such as setting up registers, counting money.
- Assisted with stocking shelves and organizing merchandise displays.
Front Desk Receptionist
Altitude Trampoline Park
Gilbert , AZ
10.2020 - 04.2022
- Completed basic bookkeeping and document filing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05-2022
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ12-2025
Skills
- Transaction accuracy
- Sales target achievement
- Cash handling expertise
- Customer complaint handling
- End-of-day reporting
- POS system proficiency
- Supply ordering
- Shift handover
References
References available upon request.
Timeline
Cashier/Lead Juicer
Nekter Juice Bar
05.2023 - Current
Front Desk Receptionist
Altitude Trampoline Park
10.2020 - 04.2022
High School Diploma -
Saguaro High School
Bachelor of Science - Business Management
Grand Canyon University