Sharolyn Chan
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with extensive cash handling experience at California Hotel Casino Las Vegas. Proven track record in enhancing customer satisfaction through exceptional service and accuracy. Skilled in fraud detection and cash balancing, while fostering teamwork and collaboration to achieve operational excellence. Committed to maintaining high standards of professionalism and reliability.
Overview
6
6
years of professional experience
Work History
Lead Cage Cashier
California Hotel Casino Las Vegas
01.2024 - Current
- Processed cash transactions efficiently and accurately for gaming operations.
- Maintained security protocols to safeguard cash and customer information.
- Assisted customers with inquiries, enhancing overall guest experience.
- Monitored gaming activity to identify irregularities and prevent discrepancies.
- Collaborated with team members to streamline cash handling procedures.
- Conducted routine audits of cash drawers to ensure accountability and accuracy.
- Provided training to new staff on operational policies and procedures.
- Implemented best practices for maintaining compliance with regulatory standards.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
- Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
- Increased efficiency in cash management processes, implementing streamlined counting and verification techniques.
- Contributed to significant reduction in transaction errors by providing thorough training and support to new hires.
- Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
- Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
- Improved workplace safety with diligent adherence to compliance and security protocols.
- Achieved record of reliability, never missing day of work without prior notice.
Cashier/Retail Merchandiser
Home Goods
10.2021 - 07.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance customer satisfaction.
- Handled cash, credit, and refund transactions while adhering to company policies.
- Monitored inventory levels at the front end, communicating needs to management effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/Sales Floor Associate
Dollar Tree
10.2020 - 05.2023
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and technology.
- Managed inventory levels by restocking merchandise as needed.
- Monitored store cleanliness and organization to ensure a pleasant shopping experience.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
Associates in General Studies
Colleges of Southern Nevada
Las Vegas, NV12.2009
Nursing Assistant Certificate - Nursing Assitant/Caregiver
Caregiver Training School
Honolulu, HI10.2002
High School Diploma -
Aiea High School
‘Aiea, HI05.2000
Skills
Reliability and punctuality
Professionalism and courtesy
Cash handling
Data entry efficiency
Teamwork orientation
Currency counting
Cash counting speed
Mental math aptitude
Financial control administration
Currency exchanges
Wire transfers
Patience and tolerance
Cash handling expertise
Fraud detection
Cash balancing
Casino regulations
Money security
Stress management techniques
Transaction accuracy
Hospitality and accommodation
Time management proficiency
Window service control
Cash transaction reporting
Gaming regulation compliance
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Active listening
Decision-making
Customer engagement
Verbal communication
Relationship building
Cash register operation
Self motivation
Conflict resolution
Computer literacy
Professionalism
Accurate cash handling
Timeline
Lead Cage Cashier
California Hotel Casino Las Vegas
01.2024 - Current
Cashier/Retail Merchandiser
Home Goods
10.2021 - 07.2023
Cashier/Sales Floor Associate
Dollar Tree
10.2020 - 05.2023
Associates in General Studies
Colleges of Southern Nevada
Nursing Assistant Certificate - Nursing Assitant/Caregiver
Caregiver Training School
High School Diploma -
Aiea High School