Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shermyia Copelin

Summary

Meticulous Supervisor with 7 years of cash handling experience, strong math aptitude and excellent attention to detail to maintain accuracy and security required in operations. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce and facilitating accurate and secure operation of facilities while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Cage Cashier

MGM National Harbor
10.2022 - Current


  • Duties include assisting with credit checks, verifying credit references, and aiding customers with safety deposit boxes
  • Ensure the integrity of all financial data produced by Associates on their shift
  • Responsible for assisting shift Associates in understanding the responsibilities and execution of their job duties
  • Assists in ensuring that the ATMs and Kiosks are kept loaded with cash and other supplies as needed
  • Manages and coordinates activities of workers engaged in processing credit card transactions, check cashing, debit transactions, and ATM transactions
  • Assist Cage Cashiers as needed for breaks, completing orders, handling Guest concerns etc
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.

Store Manager

Ace Cash Express/Populus
02.2019 - 09.2022
  • Maintained strong internal controls for payment-collections at the payment receipt location level and safeguarding against loss
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback from both customers and employees
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
  • Increased sales and customer retention by 6% with special displays and promotions
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
  • Prepared internal and regulatory financial reports, balance sheets and income statements
  • Developed strategic plans for day-to-day financial operations
  • Balanced teller drawers and ATM cash
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Men's Floor Manager

Banana Republic
08.2015 - 02.2018
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
  • Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality
  • Cleaned and organized the store, including the checkout desk and displays
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Manage and prioritize all production processes and implement all production plans
  • Developed the department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.

Education

Business Management -

Devry University
01.2024

B.S in Political Science -

Bennett College For Women
Greensboro, NC
01.2018

Skills

  • High Volume Cash Management
  • Wire Transfers
  • Records Maintenance
  • Multitasking Capabilities
  • Shift Scheduling
  • Policy Development and Enforcement
  • Ability to create reports and keep accurate records
  • Operations Oversight
  • Fraud Prevention and Detection
  • Online Chat
  • High standards for accuracy and thoroughness
  • Financial Control Administration
  • Currency Counting

Certification

Gaming license

Timeline

Lead Cage Cashier

MGM National Harbor
10.2022 - Current

Store Manager

Ace Cash Express/Populus
02.2019 - 09.2022

Men's Floor Manager

Banana Republic
08.2015 - 02.2018

Business Management -

Devry University

B.S in Political Science -

Bennett College For Women

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Shermyia Copelin