Kaitlyn Percy
Belmont,NH
Summary
Compassionate and skilled leader with a strong work ethic in several corporate operations. Known for exceptional problem-solving abilities and effective team training, ready to enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Companion Animal Manager
Petco
Gilford, NH
12.2024 - 05.2026
- Managed daily operations of companion animal care and welfare initiatives.
- Assisted customers with product selection and animal care education.
- Trained staff on animal handling techniques and habitat maintenance procedures.
- Ensured compliance with health and safety regulations in pet care practices.
Snowboard Instructor/ Summer Guide
Gunstock Mountain Resort
Gilford, NH
12.2019 - 03.2025
- Instructed students in snowboarding techniques, enhancing skills and confidence on varied terrains.
- Developed customized lesson plans to address individual learning styles and goals of participants.
- Monitored student progress, providing constructive feedback to improve performance and safety awareness.
- Collaborated with team members to organize and execute group lessons, ensuring a cohesive learning environment.
Manager
Ziggi's Coffee
Meredith, NH
01.2024 - 12.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in coffee preparation and customer engagement.
- Implemented inventory management procedures to enhance product availability and reduce waste.
- Developed staff schedules to optimize labor resources while maintaining service quality.
Summer Outside Server
Town Docks
Meredith, NH
05.2022 - 08.2022
- Delivered prompt and courteous service to enhance guest satisfaction.
- Managed table assignments and coordinated dining flow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Biology
Plymouth State University
Plymouth, NH06.2023
High School Diploma -
Bishop Brady High School
Concord, NH06.2021
Skills
- Compassion and empathy
- Staff supervision and training
- Animal behavior
- Team building and leadership
- Team leadership
- Complex Problem-solving
- Strong work ethic
- Exceptional customer service
- Memory retention
Languages
English
Native or Bilingual
Timeline
Companion Animal Manager
Petco
12.2024 - 05.2026
Manager
Ziggi's Coffee
01.2024 - 12.2024
Summer Outside Server
Town Docks
05.2022 - 08.2022
Snowboard Instructor/ Summer Guide
Gunstock Mountain Resort
12.2019 - 03.2025
Bachelor of Science - Biology
Plymouth State University
High School Diploma -
Bishop Brady High School