Kaitlyn Pollard
Pittsburgh,PA
Summary
Recent graduate with a Bachelor of Science in Project & Supply Chain Management, bringing hands-on experience in customer account management and payment processing. Proficient in Microsoft Project and familiar with ERP systems, demonstrating strong project management, problem-solving, and collaboration skills. Seeking an entry-level role to leverage skills in supply chain or project management.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Administrative Assistant
Legal Tax Service
, Pennsylvania
07.2025 - Current
- Managed customer sewage accounts, updated information, and addressed account-related inquiries to enhance customer satisfaction.
- Delivered professional customer service in person and over the phone, effectively resolving routine account concerns.
- Processed customer sewage payments with accuracy, ensuring organized account records for efficient access.
- Scan, organize, and process payment documentation while maintaining accurate records.
- Manage multiple administrative responsibilities while maintaining accuracy, confidentiality, and attention to detail.
- Prioritize daily tasks and support efficient office operations in a customer-facing environment.
Education
Bachlors Degree - Project and Supply Chain Management
Penn State University
Pennsylvania01-2026
Skills
- Customer Account Management
- Payment Processing
- Customer Service
- Data Entry
- Project Management
- Microsoft Excel
- Microsoft Project
- ERP Systems
- Team Collaboration
- Phone Communication
- Problem Solving
- Critical Thinking
- Interpersonal Skills
Certification
SAP / ERP Systems, Pennsylvania State University, 2026
Leadership Experience
Penn State THON,
Hospitality • Dancer Relations • Supply Logistics • R&R • Dancer
- Dancer, 2024–2025, Supported event hospitality and operations by assisting participants, volunteers, and guests in a fast-paced environment.
- Helped coordinate supplies, logistics, and event needs to support efficient operations.
- Worked closely with team members to communicate information, solve problems, and manage responsibilities.
- Demonstrated strong customer service, interpersonal, and organizational skills while supporting THON activities.
- Balanced multiple responsibilities and deadlines while working collaboratively with a large student organization.
Project Experience
Penn State University — Project Management & Supply Chain Projects
- Created project schedules and analyzed critical paths using Microsoft Project.
- Used Excel Solver and linear programming to evaluate cost-effective project-crashing decisions.
- Applied Agile, Waterfall, and hybrid project management approaches to project scenarios.
- Collaborated on team-based business projects involving research, analysis, recommendations, and presentations.
Timeline
Administrative Assistant
Legal Tax Service
07.2025 - Current
Bachlors Degree - Project and Supply Chain Management
Penn State University