Kaitlyn Pretl
Brigham City,UT
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions. Excels at identifying client and patient needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sutter Health
2021.08 - Current
- Used PEGA and EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and managed medical records.
Customer Service Representative
Advanced Call Center Technologies, ACT
2021.06 - 2021.07
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Daycare Teacher
Doodlebug Academy
2019.12 - 2021.05
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented curriculum to enhance classes with learning-focused activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Manager
Pizza Hut
2018.10 - 2019.03
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Medical Assistant/Receptionist
Box Elder Community Health Center
2016.07 - 2017.06
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Certification - Medical Assisting
Lincoln Technical Academy
Lodi, CA05.2015
High School Diploma -
Homeschool
Remote10.2012
Skills
- Appointment Scheduling
- Directing callers
- Medical terminology knowledge
- Office Administration
- Patient confidentiality
- Customer Service
- HIPAA Compliance
Certification
- Medical Assistant Training - May 2015
Timeline
Patient Service Representative
Sutter Health
2021.08 - Current
Customer Service Representative
Advanced Call Center Technologies, ACT
2021.06 - 2021.07
Daycare Teacher
Doodlebug Academy
2019.12 - 2021.05
Manager
Pizza Hut
2018.10 - 2019.03
Medical Assistant/Receptionist
Box Elder Community Health Center
2016.07 - 2017.06
Certification - Medical Assisting
Lincoln Technical Academy
High School Diploma -
Homeschool
- Medical Assistant Training - May 2015
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