Kaitlyn Reynolds
Jenkinsburg,GA
Summary
Dynamic Administrative Manager with a proven track record at the United States Marine Corps, where I enhanced employee performance through an innovative Excel record logging system. Skilled in conflict resolution and employee training, I excel in high-pressure environments, leading teams to achieve operational excellence and improve organizational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Manager
United States Marine Corps
Jacksonville, NC
01.2016 - 01.2019
- Single-handedly created and implemented a new record logging system in Excel to enhance employee performance and maintain accurate and timely records for over 240 record books
- Provided monthly leader-subordinate feedback on employee effectiveness
- Gave a team of 15 employees daily tasks to be accomplished by certain time constraints
- Instructed superiors on how certain processes could be improved
- Worked and communicated in high-stress situations through various levels of training and workplace events
- Listened attentively and took constructive criticism to better my job performance
- Led monthly and weekly performance meetings with 15 employees
- Trained new employees on new data software and record keeping
Customer Service Representative
Publix Supermarkets
McDonough, GA
01.2015 - 01.2016
- Assisted with the needs of customers' questions, handled products carefully, and provided one on one customer problem-solving to any issues that arose
- Answered large amounts of incoming phone calls
- Trained newer employees on proper ways to operate machinery and care for customers
- Implemented conflict resolution skills with difficult customers
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT01.2022
Skills
- Recruiting
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Change Management
- Conflict Resolution
- Record management
- Employee training
- Performance evaluation
- Time management
- Conflict resolution
- Employee onboarding
- Documentation and control
- Human resources
- Recordkeeping and reporting
- Verbal and written communication
- Event planning
- Office administration
- Policy and procedure modification
- Microsoft Office Suite
- Staff management
- Technology troubleshooting
- Policy development
- Records management
- Meeting coordination
- Developing policies and procedures
- Schedule management
- Administrative improvement
- Quality standards
- Training and coaching
- Calendar management
- Office management
- Critical thinking
- Research
- HR support
- High-pressure decision making
- Hiring and training
- Customer service
- Microsoft Excel
- Project management
- Data analysis
- Contract negotiations
Certification
- Six Signma Yellow Belt Certification
Timeline
Administrative Manager
United States Marine Corps
01.2016 - 01.2019
Customer Service Representative
Publix Supermarkets
01.2015 - 01.2016
Bachelor of Science - Human Resource Management
Western Governors University
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