Kaitlyn Rivers
Murrieta,CA
Summary
Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven, with a clear focus on putting clients first and supporting team needs. Well-organized, flexible, and excited to use my skills and experience to work toward the vision of an organization.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Lovet Pet Healthcare
Phoenix, AZ
09.2024 - Current
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Answered pet owner phone calls and answered questions while taking messages for staff veterinarians.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
Leasing Professional
CAF Management
Peoria, AZ
09.2023 - 09.2024
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Used conflict resolution skills to quickly resolve issues among residents.
Guest Services Representative
San Diego Zoo Wildlife Alliance
Escondido, CA
05.2022 - 07.2023
- Handled guest check-ins and reservations, verifying details, and processing account charges.
- Built customer loyalty with swift and personable attention to special requests.
Barista
Dutch Bros Coffee
Glendale, AZ
01.2020 - 01.2023
- Welcomed customers with friendly smiles and positive attitudes while assisting them with sections by offering expert menu knowledge
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
04-2024
High School Diploma -
Murrieta Valley High School
06-2020
Skills
- Excellent communication skills
- Adaptability
- Attention to detail
- Ability to collaborate effectively
- Microsoft Word
- Excel
- PowerPoint
Timeline
Client Service Representative
Lovet Pet Healthcare
09.2024 - Current
Leasing Professional
CAF Management
09.2023 - 09.2024
Guest Services Representative
San Diego Zoo Wildlife Alliance
05.2022 - 07.2023
Barista
Dutch Bros Coffee
01.2020 - 01.2023
Bachelor of Science - Healthcare Administration
Grand Canyon University
High School Diploma -
Murrieta Valley High School
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