Summary
Overview
Work History
Education
Skills
Interests
Timeline
Manager
Kaitlyn Rogers

Kaitlyn Rogers

Canton,NC

Summary

Results-driven manager with 18 years of experience in operations management and customer service. Demonstrated ability to resolve disputes promptly and improve workflow efficiency, contributing to heightened customer satisfaction and operational success.

Overview

19
19
years of professional experience

Work History

Manager

Silver Treasures
Waynesville, NC
01.2007 - Current
  • Assisted in developing team schedules to ensure efficient workflow and coverage.
  • Participated in training sessions to develop skills in operational processes and tools.
  • Monitored daily operations, identifying opportunities for increased efficiency and effectiveness.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Education

Bachelor of Science - Marketing

Western Carolina University
Cullowhee, NC
05-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Goal setting
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Marketing
  • Negotiation
  • Business development
  • Clear communication
  • Inventory management
  • Multitasking
  • Problem-solving
  • Hiring and training

Interests

  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • Hiking
  • Fundraising Events
  • Volunteering
  • Outdoor Recreation
  • Going to church
  • Hanging out with friends and family

Timeline

Manager

Silver Treasures
01.2007 - Current

Bachelor of Science - Marketing

Western Carolina University