Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Rolls

Denton

Summary

Dynamic customer service professional, excelling in problem resolution, active listening and data entry. I've effectively managed high-stress situations, enhancing customer loyalty and satisfaction. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Glass Doctor
01.2025 - 05.2025
  • Resolved customer inquiries via phone and email, ensuring timely and effective communication.
  • Educated customers on glass repair options, enhancing their understanding of services offered.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented and managed new office procedure for resolving customer complaints in the most timely manner possible

Customer Service Representative

Justin Animal Hospital
07.2023 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Managed scheduling of exams, surgeries, and technician visits to optimize operational efficiency and client satisfaction.
  • Acquired understanding of veterinary language, industry standards, and customer needs.

Housekeeper

Merry Maids
09.2022 - 07.2023
  • Maintained cleanliness and organization in residential properties, ensuring high standards of service delivery.
  • Performed detailed cleaning tasks, including dusting, vacuuming, and sanitizing surfaces effectively.
  • Adapted quickly to client preferences and specific cleaning requirements for personalized service.
  • Trained new staff on operational procedures and effective use of cleaning equipment to ensure consistency in service quality.

Lead Teacher

KinderCare Learning Centers
04.2022 - 09.2022
  • Created and executed interactive lesson plans suited for various learning styles of 2-3 year olds.
  • Fostered a safe, inclusive classroom environment promoting social and emotional growth.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic and developmental success at home and school.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Collection Specialist

Sentry Credit
10.2021 - 04.2022
  • Managed customer accounts to resolve outstanding debts efficiently.
  • Utilized collection software to track account statuses and document interactions.
  • Conducted skip tracing to locate debtors and facilitate timely collections.
  • Maintained compliance with federal regulations governing debt collection practices.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

General Studies

Lake Stevens Highschool
Lake Stevens, WA
06.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Appointment scheduling
  • Prioritization
  • Coordination

Timeline

Customer Service Representative

Glass Doctor
01.2025 - 05.2025

Customer Service Representative

Justin Animal Hospital
07.2023 - 01.2025

Housekeeper

Merry Maids
09.2022 - 07.2023

Lead Teacher

KinderCare Learning Centers
04.2022 - 09.2022

Collection Specialist

Sentry Credit
10.2021 - 04.2022

General Studies

Lake Stevens Highschool

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