Kaitlyn Rowell
Dallas
Summary
Detail-oriented professional with strong customer service and operational support skills. Proven ability to manage event logistics and enhance team collaboration, contributing to successful athletic events and retail operations.
Overview
4
4
years of professional experience
Work History
Graduate Assistant- Business and Event Operations
Dallas Baptist University Athletics
07.2024 - Current
- Supported the planning and execution of home athletic events by coordinating with staff, officials, and visiting teams, assisting with ticketing operations, and ensuring facilities were event-ready for spectators and participants.
- Managed in-game operations and event logistics, including scoreboard operation, substitution coordination, libero tracking, troubleshooting during events, and maintaining accurate ticketing, attendance, and revenue records.
- Supported athletic department administrative and financial operations by assisting with purchases, reimbursements, budget inquiries, credit card reconciliations, and processing camp payroll, donations, and facility rental payments.
Retail Sales Key Holder
Kendra Scott
04.2022 - Current
- Supervised daily store operations, ensuring optimal customer service and sales performance.
- Implemented visual merchandising standards, increasing product visibility and sales effectiveness.
- Analyzed sales trends to inform strategic decisions on product placement and promotions.
Texas Softball Student Manager
The University Of Texas At Austin
09.2022 - 07.2024
- Supported the Director of Operations by assisting with daily team logistics, including uniforms, equipment inventory, and travel or meal coordination.
- Served as bullpen catcher and student manager, assisting with practice preparation, bullpen sessions, and on-field support during training and games.
- Provided operational support for coaches and student-athletes, helping maintain an efficient and organized team environment.
Education
MBA - Marketing
Dallas Baptist University
Dallas, TX12-2026
Bachelor of Science - Kinesiology
The University of Texas At Austin
Austin, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Strategic planning
- Project management
Timeline
Graduate Assistant- Business and Event Operations
Dallas Baptist University Athletics
07.2024 - Current
Texas Softball Student Manager
The University Of Texas At Austin
09.2022 - 07.2024
Retail Sales Key Holder
Kendra Scott
04.2022 - Current
MBA - Marketing
Dallas Baptist University
Bachelor of Science - Kinesiology
The University of Texas At Austin