LAQUITA NORWOOD
Chicago,IL
Summary
Results-driven Coordination and Operations Professional with over 10 years of experience in transportation logistics and business operations. Expertise in managing drivers, routes, and deliveries while effectively communicating with customers and vendors. Background includes logistics coordination, event planning, and healthcare guest services.
Overview
15
15
years of professional experience
Work History
Event Coordinator & Business Operations
Luxe 1129 Inc
Chicago, IL
03.2015 - Current
- Coordinated client projects and events from planning to completion, overseeing schedules, timelines, vendors, staff responsibilities, budgets, and on-site logistics to ensure successful execution.
- Managed daily business operations, streamlining calendars, appointments, customer communication, payments, purchasing, records, supplies, and service coordination for optimal efficiency.
- Acted as main point of contact for clients, vendors, and staff, providing timely updates and addressing concerns to maintain strong relationships.
- Create and maintain project plans, task lists, schedules, vendor details, client requirements, and supporting documentation; track outstanding items and follow up to keep work on schedule.
Administrative Coordinator – Logistics
A&K Transportation & Logistics Inc.
Chicago, IL
06.2019 - 12.2025
- Coordinated daily transportation schedules, driver assignments, pickups, and deliveries to support on-time service.
- Maintained accurate and confidential records for drivers, vehicles, mileage, deliveries, and customers to ensure compliance and operational efficiency.
- Tracked deliveries, documented service issues, and followed up on delayed or incomplete orders.
- Maintained driver, vehicle, mileage, delivery, and customer records with accuracy and confidentiality.
- Monitored vehicle maintenance schedules, insurance documents, registrations, and compliance deadlines.
- Assisted with DOT and FMCSA recordkeeping and kept required transportation documents current.
- Tracked deliveries, documented service issues, and followed up on delays to enhance customer satisfaction and resolve logistical challenges.
- Managed calls, emails, calendars, data entry, document filing, and general office operations.
- Assisted owner with route planning, vendor coordination, and customer service to optimize daily business operations and improve service delivery.
Concierge / Guest Services
Lurie Children's Hospital
Chicago, IL
01.2012 - 01.2016
- Answered questions, handled phone and in-person requests, provided directions and facility information, and connected visitors with appropriate departments and resources.
- Answered questions, handled phone and in-person requests, provided directions and facility information, and connected visitors with appropriate departments to enhance guest experience.
- Coordinated needs across hospital departments and followed up on requests to support guest service.
Education
High School Diploma -
Skills
- Event Logistics
- Event Scheduling
- Project Coordination
- Project Tracking
- Vendor Coordination
- Vendor Liaison
- Budget Management
- Compliance Management
- Resource Management
- Administrative Operations
- Route Planning
- Database Management
- Microsoft Office
- Google Workspace
- Customer Service
- Team Coordination
- Recordkeeping management
Additional Information
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Docs
- Google Sheets
- Canva
- Square
- Scheduling & Booking Platforms
Timeline
Administrative Coordinator – Logistics
A&K Transportation & Logistics Inc.
06.2019 - 12.2025
Event Coordinator & Business Operations
Luxe 1129 Inc
03.2015 - Current
Concierge / Guest Services
Lurie Children's Hospital
01.2012 - 01.2016