Kaitlyn Schwartz
Kempton,PA
Summary
Direct support professional with a diverse background in customer service, Disney ride operations, and small-business product creation. Offering a strong foundation in compassion care and readiness to learn and grow. Seeking to transition into a related field.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
PA Inclusive
03.2025 - Current
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Implemented personalized care plans to meet unique needs of clients and enhance quality of life.
- Monitored client progress and documented observations to ensure accurate reporting and follow-up.
- Collaborated with multidisciplinary teams to provide comprehensive support and resources for clients.
Server
Kutztown Tavern
12.2023 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables simultaneously, efficiently balancing orders and maintaining communication with kitchen staff.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
Soap Artisan
Paisley and Comapny
08.2022 - 10.2024
- Designed and crafted unique handmade products, enhancing aesthetic appeal and customer engagement.
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ride Operator
Disney
01.2022 - 06.2022
- Operated ride machinery to ensure safe and enjoyable experiences for guests.
- Conducted pre-ride safety checks and addressed mechanical issues promptly.
- Collaborated with team members to streamline queue management and enhance guest flow.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Education
Bachelor of Science - Psychology
Kutztown University of Pennsylvania
Kutztown, PA05-2024
Skills
- Time management
- Strong work ethic
- First aid and safety
- Client support
- Client documentation
- Compassionate caregiving
- Strong multitasking
- Team collaboration
Timeline
Direct Support Professional
PA Inclusive
03.2025 - Current
Server
Kutztown Tavern
12.2023 - Current
Soap Artisan
Paisley and Comapny
08.2022 - 10.2024
Ride Operator
Disney
01.2022 - 06.2022
Bachelor of Science - Psychology
Kutztown University of Pennsylvania