Kaitlyn Serna
Summary
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Kohl's
10.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Private Nanny
Care.com Inc
11.2023 - 10.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented daily routines for optimal child development and created a structured environment.
Pizza Maker
Peter Piper Pizza Inc
03.2023 - 09.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
Esthetician License - Esthetic
Milan Institute
El Paso, TX04-2026
Associate of Arts - Psychology
El Paso Community College
El Paso, TX04-2025
High School Diploma -
Eastlake Highschool
El Paso, TX06-2023
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Inventory control
- Attention to detail
- Theft prevention
- Active listening
- Goal driven
- Inventory and stocking
Languages
Spanish
Portuguese
Limited Working
Timeline
Beauty Advisor
Kohl's
10.2024 - Current
Private Nanny
Care.com Inc
11.2023 - 10.2024
Pizza Maker
Peter Piper Pizza Inc
03.2023 - 09.2023
Esthetician License - Esthetic
Milan Institute
Associate of Arts - Psychology
El Paso Community College
High School Diploma -
Eastlake Highschool
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