Kaitlyn Shockley
Palm Harbor,FL
Summary
Experienced Assistant Store Manager with a proven track record of driving sales, managing teams, and delivering exceptional customer service. Skilled in inventory management, employee development, and operational efficiency. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Insurance Administrative Solutions
Clearwater, FL
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and improving overall user experience.
Assistant Store Manager
Pandora (Reeds Jewelers)
Clearwater, FL
07.2021 - 09.2024
- Managed team to achieve sales targets and provide exceptional customer service
- Resolved customer complaints and issues to ensure high levels of customer satisfaction
- Top Seller: Increased commission percentage from 1% to 4% within 7 months
- Managed store operations, including inventory control, staff scheduling, and customer service
- Implemented strategies to increase store profitability and improve overall customer satisfaction
- Led team in achieving sales goals through effective coaching and motivation techniques
Team Leader
Smoothie King
Clearwater, FL
06.2020 - 09.2021
- Managed team of 10 employees, delegating tasks and providing guidance to meet goals
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05.2020
Associate of Science -
Hillsborough Community College
Tampa, FL05-2026
Skills
- Customer Service
- Inventory Manager
- Scheduling
- Organization
- Visual Manager
- Problem resolution
- Call center experience
- Microsoft Excel
- Product sales
LANGUAGES
English | Native
Timeline
Customer Service Representative
Insurance Administrative Solutions
09.2024 - Current
Assistant Store Manager
Pandora (Reeds Jewelers)
07.2021 - 09.2024
Team Leader
Smoothie King
06.2020 - 09.2021
High School Diploma -
Palm Harbor University High School
Associate of Science -
Hillsborough Community College
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