Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Kaitlyn Simon

Rocky River

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Manager

Victoria Secret
North Olmsted
04.2024 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Daycare Teacher

Primrose Schools
Westlake
04.2022 - 08.2023
  • Implemented hands-on, play-based strategies for experiential learning.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.

Ice Cream Shop Manager

Webbers icecrream
Fairview
01.2018 - 08.2021
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented strategies to increase sales and profitability of the shop.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with all relevant health, safety and security regulations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Some College (No Degree) - Education

University of Cincinnati
Cincinnati, OH
04-2023

Some College (No Degree) - Education With A Minor in Psychology

Ashland University
Ashland, OH

Skills

  • Customer service
  • Effective communication
  • Behavior management
  • Conflict resolution
  • Creative problem solving
  • Workplace organization
  • Decision-making
  • Problem-solving aptitude
  • Relationship building
  • Positive attitude
  • Teamwork and collaboration
  • Policy implementation
  • Safety compliance

Affiliations

  • Alpha Phi Sorority (Director of Internal and External Events) - As Director of Internal and External events, I plan mixers with other Fraternities and Sororities here at Ashland university. In addition to that I plan our fall semi-formal and spring formal for Alpha Phi sorority (2024-Present)
  • Alpha Phi Sorority (Director of Primary Recruitment) - As Director of Primary Recruitment I lead and coordinated all aspects of my sorority’s formal recruitment process. This includes developing the recruitment schedule, planning and executing themed events, training chapter members on values-based recruitment, and ensuring all logistics and Panhellenic guidelines are followed. (2023- 2024)
  • I have volunteered my time to causes within my community for over 100 hours within the last 5 years.

References

References available upon request.

Timeline

Manager

Victoria Secret
04.2024 - Current

Daycare Teacher

Primrose Schools
04.2022 - 08.2023

Ice Cream Shop Manager

Webbers icecrream
01.2018 - 08.2021

Some College (No Degree) - Education

University of Cincinnati

Some College (No Degree) - Education With A Minor in Psychology

Ashland University

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Kaitlyn Simon