Kaitlyn Skivers
Foley,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Baldwin County Commission
Foley, AL
08.2024 - Current
- Resolved customer inquiries through effective communication and product knowledge.
- Managed high call volumes while maintaining quality service standards.
- Managed customer accounts, ensuring accurate information and timely updates.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Utilized daily programs such as Ingenuity, Alvin, and Knowledgebase to enhance job efficiency.
- Assisted customers with inquiries regarding licensing procedures and requirements.
Team Lead Sales Associate
Academy Sports and Outdoors
Foley, AL
10.2023 - 08.2024
- Led team to achieve sales goals through effective coaching and performance monitoring.
- Trained new associates on product knowledge and customer service best practices.
- Implemented promotional strategies that increased foot traffic and customer engagement.
- Coordinated workflow among team members to optimize productivity and meet deadlines.
Barista Shift Lead
The Southern Grind Coffee House
Orange Beach, AL
11.2021 - 12.2023
- Trained and mentored new baristas on coffee preparation techniques and customer service standards.
- Oversaw daily operations to ensure efficient workflow during peak hours.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed inventory levels, ordering supplies, and reducing waste through effective stock control.
Key Holder
Shoe Station
Foley,AL
07.2019 - 11.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
Education
High School Diploma -
Foley High School
Foley, AL05.2021
Skills
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Data entry
- Written and oral communication
Timeline
Customer Service Representative
Baldwin County Commission
08.2024 - Current
Team Lead Sales Associate
Academy Sports and Outdoors
10.2023 - 08.2024
Barista Shift Lead
The Southern Grind Coffee House
11.2021 - 12.2023
Key Holder
Shoe Station
07.2019 - 11.2021
High School Diploma -
Foley High School