Kaitlyn Soliz
Corpus Christi,TX
Summary
Enthusiastic server with a robust background in team collaboration and training. Skilled in managing high-pressure situations, optimizing guest experiences, and ensuring accurate order delivery. Committed to fostering a positive dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server/Bartender
P.F. Chang's Bistro
Corpus Christi, TX
11.2023 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Trained new servers in menu knowledge, service standards, and operational procedures.
- Managed table assignments efficiently to optimize turnover rates during peak hours.
- Maintained cleanliness and organization of dining areas, contributing to a pleasant atmosphere.
- Processed payments accurately while handling cash and credit transactions securely.
- Assisted in resolving customer complaints promptly to enhance dining experience.
Server/Cashier Trainer
Eddies Restaurant and Bakery
Corpus Christi, TX
11.2022 - 10.2023
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate orders and dietary restrictions accurately.
- Trained new servers on menu items and restaurant protocols, enhancing team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Daycare Worker
Lolly's Learn and Grow
Corpus Christi, TX
05.2022 - 09.2022
- Supervised daily activities, ensuring safety and engagement for children aged 1-5.
- Developed and implemented age-appropriate educational activities that fostered learning and creativity.
- Monitored children's behavior, addressing conflicts and promoting positive interactions among peers.
- Communicated effectively with parents regarding children's progress and daily experiences.
Crew Member
McDonald's
Kingsville, TX
10.2021 - 05.2022
- Delivered exceptional customer service in fast-paced environment.
- Assisted in training new crew members on operational procedures and customer interaction.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
- Collaborated with team to meet service goals during peak hours, improving customer satisfaction.
- Handled cash transactions accurately and managed point-of-sale systems effectively.
- Worked front counter, drive-thru and other areas.
Crew Member
McDonald's
Alice, Texas
06.2020 - 06.2021
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Science - Business Administration And Management
Del Mar College
Corpus Christi, TX12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Food running
- Team collaboration
- Table bussing
- Suggestive selling
- Allergy awareness
Timeline
Server/Bartender
P.F. Chang's Bistro
11.2023 - Current
Server/Cashier Trainer
Eddies Restaurant and Bakery
11.2022 - 10.2023
Daycare Worker
Lolly's Learn and Grow
05.2022 - 09.2022
Crew Member
McDonald's
10.2021 - 05.2022
Crew Member
McDonald's
06.2020 - 06.2021
Associate of Science - Business Administration And Management
Del Mar College