Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Soriano

Joppa,MD

Summary

Mission-driven supervisor with excellent communication and mentoring skills. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over four years of experience with the company, with a focused perspective on promoting our missions and values.

Overview

8
8
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
04.2019 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Pool Manager

Copperas Cove Parks And Recreation
05.2016 - 08.2017
  • Enhanced pool safety by conducting regular inspections and maintenance of equipment.
  • Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.

Education

Bachelor of Science - Accounting

Arizona State University
Tempe, AZ

Skills

  • Equipment Troubleshooting
  • Sales Promotion
  • Staff Motivation
  • Adaptability to Change
  • Staff Training and Development
  • Retail Operations
  • Policy Implementation

Timeline

Barista Shift Supervisor

Starbucks
04.2019 - Current

Pool Manager

Copperas Cove Parks And Recreation
05.2016 - 08.2017

Bachelor of Science - Accounting

Arizona State University

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Kaitlyn Soriano