Kaitlyn Spies
Spokane,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Loan Service Representative II
Spokane Teachers Credit Union
Liberty Lake, WA
07.2024 - Current
- Provided training support to new team members on processes, systems, and best practices.
- Executed management of high-volume tasks with a focus on precision and thoroughness in every detail.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Financial Concierge III
Washington Trust Bank
Spokane, WA
07.2018 - 07.2024
- Mentored new team members on bank procedures,and customer service standards.
- Carefully reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing.
Sales and Support Associate
Victoria's Secret & PINK
Spokane, WA
11.2017 - 07.2018
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Processed transactions efficiently, minimizing wait times at checkout.
Education
High School Diploma -
University High School
Spokane Valley, WASkills
- Active listening
- Collaborative teamwork
- Self-Driven
- Reliability
Certification
CNP- Certified Notary Public
SAFE ACT NMLS/MLO # 1962784
Timeline
Consumer Loan Service Representative II
Spokane Teachers Credit Union
07.2024 - Current
Financial Concierge III
Washington Trust Bank
07.2018 - 07.2024
Sales and Support Associate
Victoria's Secret & PINK
11.2017 - 07.2018
High School Diploma -
University High School