Kaitlyn Stella
Derby
Summary
Compassionate and dedicated new grad Licensed Practical Nurse with hands-on clinical training and a strong background in customer service, team leadership, and conflict resolution. Skilled in time management, problem-solving, and maintaining attention to detail. Passionate about delivering patient-centered care while collaborating with healthcare teams to ensure the best outcomes.
Overview
8
8
years of professional experience
Work History
Guest Service Team Leader
Cumberland Farms
01.2023 - 03.2025
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Supervised and trained staff on cash handling, safe food handling, and POS transaction policies.
- Observed employee performance for compliance with policies.
- Developed and maintained positive relationships with guests for satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Waitress
Epicure Pizza House
09.2022 - 01.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Woodbury Diner
09.2019 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Machine Operator
Becton Dickinson
04.2017 - 09.2019
- Operated and maintained automated machinery used in the production of syringes, ensuring optimal machine performance and consistent product quality.
- Conducted routine inspections of syringes to ensure compliance with safety standards and quality control specifications.
- Managed and documented batch information for traceability, ensuring that all materials used could be linked to specific production lots.
- Complied with company and OSHA safety rules and regulations.
Education
Licensed Practical Nurse -
Porter And Chester Institute
Waterbury04-2025
Skills
- Leadership and team collaboration
- Time management, multitasking
- Problem solving, conflict resolution
- Adaptability in high pressure situations
- Safety and compliance monitoring
- Clinical skills and knowledge
- Electronic Health Record familiarity
- Medical terminology and procedures
Timeline
Guest Service Team Leader
Cumberland Farms
01.2023 - 03.2025
Waitress
Epicure Pizza House
09.2022 - 01.2023
Waitress
Woodbury Diner
09.2019 - 01.2023
Machine Operator
Becton Dickinson
04.2017 - 09.2019
Licensed Practical Nurse -
Porter And Chester Institute
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