Kaitlyn Sugg
Wooster
Summary
Advance my career within the organization by applying my knowledge and striving for excellence in delivering world class patient care.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
06.2022 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Managed appointment scheduling, optimizing provider availability and enhancing patient flow.
- Collaborated with clinical teams to coordinate patient care, improving communication and service delivery.
- Addressed patient inquiries and concerns, providing timely resolutions to enhance satisfaction.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Cashier
Rural King
04.2019 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted in inventory management by restocking shelves and organizing products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Medical Assistant
Cleveland Clinic Akron General Lodi Hospital
08.2021 - 06.2022
- Assisted healthcare providers with patient examinations and procedures to enhance care delivery.
- Administered medications and immunizations in accordance with established protocols, ensuring patient safety.
- Managed patient records and documentation using electronic health record systems to maintain accuracy and compliance.
- Coordinated laboratory tests and communicated results to patients, fostering clear understanding of health statuses.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
Smithville High School
Smithville, OH05-2021
No Degree - Medical Assistant
Wayne County Schools Career Center
Smithville, OH05-2021
Skills
- Allocate tasks to ensure smooth departmental operations and continuous desk coverage within the assigned area
- Perform quality oversight by delivering training, recommending process improvements, and maintaining up-to-date documented procedures and workflows
- Contribute to project teams to develop expertise in departmental tools and methodologies that drive organizational performance improvement
- Works cooperatively within cross-functional teams to ensure collective success
Timeline
Patient Service Specialist
Cleveland Clinic
06.2022 - Current
Medical Assistant
Cleveland Clinic Akron General Lodi Hospital
08.2021 - 06.2022
Cashier
Rural King
04.2019 - 06.2023
High School Diploma -
Smithville High School
No Degree - Medical Assistant
Wayne County Schools Career Center