Amy Teeling

Work History

DuPage County Circuit Court

12.2019 - Current

Communication with Judges, attorneys, coworkers and public to ensure productive exchange of information
Created, organized and maintained multiple calendars
Assisted attorneys and public with continuously changing procedures and information
Scheduled appointments for Judges
Received and responded to 50+ emails and phone calls daily
Prepared daily paperwork to enable smooth and efficient transitions from one case to another
Knowledge of local rules
Extensive knowledge of teleconferencing via Zoom
Taking dictation and diligently editing legal correspondence for grammar and spelling before disseminating information
Problem solving extensive issues produced during Covid
Answering and directing calls using multi-line phone system
Streamlined legal documentation processes by implementing efficient filing and archiving systems.
Reduced errors in legal documents with thorough proofreading and editing tasks, ensuring accuracy and compliance.
Improved client relations with timely communication of case updates, maintaining high level of professionalism and confidentiality.
Safeguarded sensitive information by establishing strong security protocols for physical and electronic files.
Developed standard operating procedure handbook for legal secretary role, improving consistency and efficiency in daily tasks.
Organized files for court proceedings.
Experience working in and with the Arbitration Center
Managed projects to ensure critical functions continue in case of emergency

DuPage County Circuit Court

12.2015 - 12.2019

Responded to written, in-person and telephone requests for information from general public, attorneys and other involved parties
Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
Documented all exhibits admitted during hearings
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Identified and recommended changes to mandatory electronic filing system to improve user-friendliness
Coached new employees on administrative procedures, company policies and performance standards
Handed client correspondence and tracked records to foster office efficiency
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Reviewing documents to assign case type, fees, document codes and verify all requirements for filing have been met before filing stamping and entering into case history or DUCS system
Courtroom clerk assisting courtroom Judge with case calling, scheduling future dates, jury trials and efficient organization of their court call
Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

Self Employed

09.2009 - 12.2015

Acquisition of new homes to clean, which included initial client consultation, preferred action plan, special needs of homeowner, cost
Scheduling and confirmation of scheduled cleaning appointments
Secured all supplies, prepared tools and products necessary to ensure delivery of efficient, high-quality service
Reviewed inventory and reordering of supplies needed to continue to achieve high level customer satisfaction
Created new jobs

Community Unit School District 200

08.2008 - 06.2009

Oversee all 387student records, contact responsible party when student records where noncompliant to see situations brought to desired conclusion
Administered medication to 17 students as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
Responsible for all phone communications, filings and generation of medical/dental forms
Calmly provided assistance to any child who was in need of help
Contact parent or guardian to inform them of sick or injured student
Keep record of every visit to health office by student including, name, age, reason for visit, duration of stay and outcome
Stock all supplies and record facility needs
Consistently received positive performance reviews from district nurse
Enhanced patient comfort by providing compassionate and attentive care.
Reduced patient anxiety through effective communication and active listening skills.
Participated in ongoing training opportunities to stay current with best practices in health care aide services.