Kaitlyn Thalmann

• greet and serve tables in a timely manner

• ensure every guest is satisfied with their food and service

• upsell food items so guests can have the best experience

• keep work areas clean and organized and ensure that all side work is completed

•Managed service for parties of 25-50+ guests, ensuring efficiency and accuracy in all operations.

• Bathed and blow dried dogs, ensuring the comfort for pets and owners.
• Maintained a clean and safe grooming area while working efficiently with the team.
• Managed customer check-in and check-out processes while overseeing groomer schedules.
• Trained junior staff on proper bathing techniques and safety protocols.
• Evaluated dog behavior during baths, providing feedback for improved handling techniques.

• Served guests and handled high-stress situations with professionalism and efficiency.
• Assisted in onboarding new employees by providing training and support.
• Supervised daily operations to ensure exceptional service quality and customer satisfaction.
• Resolved customer complaints promptly, maintaining positive dining experiences.
• Created and maintained schedules for staff, optimizing coverage during peak hours.
• Managed inventory levels, minimizing waste while ensuring stock availability.

• Supervise dogs in playrooms and kennels, ensuring safety, cleanliness, and comfort.
• Handle front desk responsibilities such as greeting clients, checking in pets, and managing communications.
• Support daily operations by coordinating with staff and assisting with customer inquiries.
• Facilitated social interactions among dogs, promoting positive behaviors and reducing stress.
• Monitored health and well-being of animals, identifying signs of distress or illness promptly.
• Trained new staff on safety protocols, pet handling techniques, and facility procedures.