Kaitlyn Toland
Spokane,WA
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Marketing Liaison
Center For Community Engagement
05.2023 - Current
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Instagram.
- Devised content strategy to effectively engage target audiences.
- Answered general marketing department inquiries by email, phone, and mail.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
Shift Supervisor
Starbucks
06.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
Bachelor of Arts - Psychology And Sociology
Gonzaga University
Spokane, WA05.2025
Skills
- Community Outreach
- Social Media Management
- Market Research
- Cross-Functional Collaboration
- Customer-Oriented
- Inventory Management
- Production Management
- Cash Handling Expertise
- Attention to Detail
- Conflict Resolution
- Effective Communication
Timeline
Marketing Liaison
Center For Community Engagement
05.2023 - Current
Shift Supervisor
Starbucks
06.2019 - Current
Bachelor of Arts - Psychology And Sociology
Gonzaga University
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