Kaitlyn Toomey
Etters,United States
Summary
Accomplished General Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Petco Animal Supplies Stores Inc.
Harrisburg, PA
01.2017 - Current
- Increased sales by 30%
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Introduced new methods, practices and systems to reduce turnaround time.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Microbiology Laboratory Supervisor
Eurofins Lancaster Laboratories
Lancaster, PA
10.2015 - 01.2017
- Performed and documented examinations on quality control specimens
- Determined root cause analysis of deviations and non-conforming results and implemented appropriate corrective and preventive measures throughout product development processes.
- Developed and audited official documents, and reporting system metrics for optimal efficiency.
- Performed routine maintenance and calibration on testing equipment.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
Education
Bachelor of Science - Life Science
Pennsylvania State University
York, PA12.2014
Skills
- Motivational Business Leadership
- Workload Planning and Delegation
- Hiring and Onboarding
- Process and Procedure Refinement
- Operational Efficiency
- Sales Tracking
- Problem Anticipation and Resolution
- POS Inventory System Operation
- Customer Loyalty and Guest Relations
- Layout Planning
- Profit and Loss Control
- Money Handling
Accomplishments
- Earned the “#1 Epic Elite Achievers” Award in 2022 for the most improved store year over year across the company.
- Generated an additional $1.5 million in sales in first-year as General Manager through training and developing partner knowledge, streamline processes and improve operational efficiencies.
- Reduced turnover rate by 80% by building relationships and trust with partners.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
General Manager of Operations
Petco Animal Supplies Stores Inc.
01.2017 - Current
Microbiology Laboratory Supervisor
Eurofins Lancaster Laboratories
10.2015 - 01.2017
Bachelor of Science - Life Science
Pennsylvania State University
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