Summary
Overview
Work History
Skills
Certification
Timeline
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Kaitlyn Vallejo

Olathe

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Rayco
Olathe
06.2024 - Current
  • Provided technical support for software and hardware issues to users.
  • Assisted in troubleshooting network connectivity problems and system errors.
  • Monitored system performance and reported issues to management promptly.
  • Educated users on best practices for data security and software usage.
  • Served as first point of contact for incoming technical service calls and emails.

Customer Service Associate

Starbucks
Olathe
05.2022 - 06.2024
  • Implemented strategies to support customer service delivery.
  • Created detailed reports outlining customer service performance metrics.
  • Provided customer service, addressing inquiries and resolving complaints.
  • Provided excellent customer service to ensure guest satisfaction.
  • Resolved customer service issues quickly and efficiently.
  • Provided friendly service to customers in fast-paced coffee shop environment.

Skills

  • Network troubleshooting
  • Technical support
  • Effective communication
  • Problem solving
  • Reporting metrics
  • Software installation
  • System performance monitoring
  • Issue resolution strategies

Certification

  • CompTIA A+ Certification
  • Microsoft IT Support Specialist Professional Certificate
  • Google IT Support Professional Certificate
  • Google Data Analytics Professional Certificate
  • Google Advanced Data Analytics Professional Certificate

Timeline

IT Support Specialist

Rayco
06.2024 - Current

Customer Service Associate

Starbucks
05.2022 - 06.2024

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Kaitlyn Vallejo