Kaitlyn Watson
Broadway Bar and Grill
San Marcos,TX
7
years of professional experience
I am a driven shift lead manager with 4 years of experience executing daily operations. I'm a great multi-tasker with proven success managing facilities while accommodating and serving customers. I'm eager to develop and advance professionally into a more challenging position, while offering exceptional leadership abilities to take on a new role.
Work History
Receptionist
2 Years 1 Month- Managed appointment scheduling using salon management software.
- Coordinated communication between stylists and clients to enhance service flow.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Updated customer records and maintained accurate client information.
- Processed payments and managed cash register operations accurately.
- Increased sales revenue by promoting salon products and services.
Shift Lead Manager
7 Years 3 Months- Responsible for performing closing cash drawer, created store deposit, prepared cash drawer for the following day.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours, and inventory movements.
- Assisted management team in developing and creating a welcoming atmosphere for crew members to voice complaints
- Exercised composure under pressure and in escalated customer service scenarios
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the restaurant open.
Education
Associate in Science (A.S.)
Skills
Achieved precise cash handling with minimal discrepancies.
Fostered teamwork that enhanced overall performance.
Delivered clear communication that improved team dynamics.
Executed payment processing that increased operational efficiency.
Adapted to shift work demands with flexibility.
Elevated team motivation
resulting in higher productivity.
References
Cassandra Villarreal, Current Employer, (830) 708-4563, cassdowdy@gmail.com
Timeline
Receptionist
William Edge Salon
07.2024 - CurrentRead More
Shift Lead Manager
Broadway Bar and Grill
05.2019 - CurrentRead More
Coastal Bend College
Associate in Science (A.S.)
Read More