Kaitlyn Wheat
Little Elm,Texas
Summary
Professional Assistant Store Manager with 2 years of experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules, and regulations.
Overview
6
6
years of professional experience
Work history
Assistant store manager
Francesca's Collections
Denton, Texas
2021.10 - Current
- Provided leadership and guidance to a team of seven, including recruiting, training, scheduling, and performance management.
- Developed and maintained dashboards and reports to provide key performance indicators (KPIs) to stakeholders.
- Built brand loyalty by promoting company loyalty schemes, hosting events, and engaging with repeat customers.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with the area manager and peers on sales performance.
- Utilized statistical analysis to identify factors influencing customer behavior and purchase patterns
Store manager
Simply COCO Boutique
Flower Mound, Texas
2020.08 - 2021.07
- Managed day-to-day operations, including scheduling, inventory control, and customer relations.
- Handled marketing creation, design, and implementation across the company website, external advertising, and social media
- Spearheaded the digital retail operations, specializing in wholesale distribution, overseeing the entire product listing process on the Shopify platform.
- Wrote and maintained an employee handbook covering company policies and mission statements.
- Assisted in recruiting, hiring, and onboarding store staff.
Team member
Chick-fil-A
Crossroads, Texas
2018.03 - 2020.08
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Completed cross-training to aid team workflows in peak times.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Volunteered in community service activities and participated in community events such as local school spirit days and in-store events.
Education
Bachelor of Science - Integrative Studies
University of North Texas
Denton 2020.08 -
Timeline
Assistant store manager
Francesca's Collections
2021.10 - Current
Store manager
Simply COCO Boutique
2020.08 - 2021.07
Bachelor of Science - Integrative Studies
University of North Texas
2020.08 -
Team member
Chick-fil-A
2018.03 - 2020.08