Kaitlyn Willhite
Water Valley,TX
Summary
Experienced with coordinating client needs efficiently and ensuring smooth and effective communication between team members and clients. Utilizes critical thinking skills to address and resolve client issues quickly and effectively. Track record of implementing process improvements that enhance client satisfaction and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
BMG Oxford Pulmonology
02.2022 - 01.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Scheduled diagnostic tests and procedures according to the physician's order and patient preference on date/time.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Customer Service Manager
Luke's Body Shop
05.2018 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers and handled concerns quickly and effectively.
- Created and reviewed invoices to confirm accuracy.
Education
Certificate - Practical Nursing
Northwest MS Community College
Oxford, MS12-2024
High School Diploma -
Lafayette High School
Oxford, MS05-2020
Skills
- Documentation skills
- Strong teamwork skills
- Excellent time management skills
- Exceptional interpersonal communication
- Skilled multi-tasker
- Problem-solving abilities
Certification
- Basic Life Support Certification (BLS)
- TB Certification
Timeline
Customer Service Coordinator
BMG Oxford Pulmonology
02.2022 - 01.2024
Customer Service Manager
Luke's Body Shop
05.2018 - 06.2021
- Basic Life Support Certification (BLS)
- TB Certification
Certificate - Practical Nursing
Northwest MS Community College
High School Diploma -
Lafayette High School
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